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Luxury Vegan Beauty | No Animal Testing | No Sacrifice



Terms & Conditions

This website is owned and operated by Vanity Bites Limited. Registered office: 47 High Street, Barnet, EN5 5UW United Kingdom. Registered number: GB 090 24 555 (England and Wales) and VAT number: 229 111 337. These terms and conditions include general terms and conditions for use of this Site, terms and conditions relating to the Services and terms and conditions relating to the sale and purchase of Products on the Site.

Please read these terms and conditions carefully. Your use of the Site and Services and the purchase of any Products on this Site will be subject to these terms and conditions.

Important Liability Statement:
The information available on or through this Site, and the Services supplied via or in connection with this Site, (including the editorial material provided by Vanity Bites), is intended as information only and does not constitute advice or medical advice. Tips and information are provided as a guide only and your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

We try to make sure that all information contained on the Site (and provided by us to you as part of any Services or Products) is correct, but the information is of a general nature and not intended to comprise of all the information relating to the subject matters referred to by the Site and therefore, subject to the paragraph below, we do not accept any liability for any error or omission and exclude all liability for any action you may take or loss or injury you may suffer (direct or indirect including loss of pay, profit, opportunity or time, pain and suffering, any indirect, consequential or special loss, however arising) as a result of relying on any information on this Site. Subject to statutory limits and exclusions for death or personal injury caused by our negligence, or for fraud, our liability to you in connection with any Product purchased through the Website is strictly limited to the purchase price of that Product.

The information, suggestions and ideas provided by Vanity Bites are for general information purposes only. They should be read in conjunction with the information provided by the individual brands relating to their products (which take precedence) and are in no way intended as medical advice on which reliance should be placed or as a substitute for diagnosis, advice or treatment prescribed by a qualified physician.  As with any health or beauty effort or regime you are advised to consult with a suitably qualified person before adopting any of the suggestions provided by Vanity Bites. Not all suggestions are suited for everyone. Vanity Bites guidelines are of a general nature and have not been provided to meet individual requirements; accordingly, such information should not be interpreted as a substitute for specialist consultation, treatment or evaluation. It is your sole responsibility to satisfy yourself that the Vanity Bites guidelines are suitable for your own purposes.

Vanity Bites makes no representations or warranties that our guidelines are accurate, complete or current, and expressly disclaim any and all liability and responsibility arising from any reliance placed on, and any adverse effects arising from, any action based on our guidelines.
Date last updated: 10 April 2016 


Definitions In these terms and conditions, the following definitions apply:   "Submission" means any written comments including a Review that you supply to us or post directly to the Site relating to the Products together with any photographs.   “Vanity Bites” means Vanity Bites Limited, whose registered office is at 47 High Street, Barnet, EN5 5UW United Kingdom and whose company number in the register maintained by the Companies House is GB 090 24 555 (England and Wales) and registered VAT number is GB 229 111 337 and 'we', 'us', 'our' shall mean Vanity Bites;   "Materials" defined in clause 2.2;   "Products" means any products offered for sale on the Site;   “Services” means any information and services ordered and/or provided by Vanity Bites through or via the Site. For the avoidance of doubt, any electronic information supplied to you by Vanity Bites will constitute part of the "Service" not a Product and cancellation rights will apply accordingly; and   “Site” means the web site at the URL www.vanitybites.com and www.vanitybites.co.uk or WAP site or replacement site(s) from time to time.

2. Use of this site generally
2.1 You may use the Site for personal and lawful use and in accordance with these terms and you are not allowed to copy or use any material from the Site for any commercial purpose including for selling any goods or services.
2.2 The intellectual property rights in all materials on the Site and supplied as part of the Products or Services ("Materials") are owned by Vanity Bites or its third party licensors. Except to the extent expressly set out in these terms and conditions, you are not allowed to make any copies of any part of any materials, or remove or change anything on the Site, include or create links to or from the Site without our written authority, or remove or change any copyright, trade mark or other intellectual property right notices contained in any Materials or copies or the Materials.
2.3 Should you make a Submission to us, you agree to grant us an exclusive, irrevocable, perpetual licence to use it worldwide on the Site (and make it available to other users) and in our marketing materials and for any other business purposes, and to edit your Submissions in the event that Vanity Bites deems it necessary or desirable to do so for whatever reason.
2.4 You acknowledge that making a Submission does not guarantee that such Submission, or any part thereof, shall appear on the Website, but agree that Vanity Bites may, at its sole discretion, choose to display any Submission or any part of a Submission that you make on the Website.
2.5 You warrant and represent that you own or are licensed to use any and all the intellectual property rights in any Submissions that you make to the Website.   You acknowledge that you will not be able to edit or delete any Submission after submission.
2.6 Any user who feels that any Submission made by other users is objectionable is encouraged to contact us at  customercare@vanitybites.com. We will review the relevant Submission as soon as is practicable and will take such action as it deems necessary, if any.
2.7 You must not use the Site to post, upload or otherwise transmit material which is obscene or pornographic, threatening, menacing, racist, homophobic, offensive, defamatory, infringing of any intellectual property or otherwise unlawful, to harass, stalk, threaten or otherwise violate the rights of others, to misrepresent your identity or status, to hack into this Site or any other related computer system, to make excessive traffic demands, deliver viruses or forward chain letters or similar materials that may reasonably be expected to inhibit other users from using and enjoying the Site or any other web site or damage or destroy the reputation of Vanity Bites or any third party.
2.8 Vanity Bites accepts no obligation to monitor the use of the Site. However, Vanity Bites reserves the right to disclose any information as required by law and/or to remove, refuse to post or to edit any information or materials; to block your access and to take such other action as may be reasonably necessary to prevent any breach of these terms and conditions or any breach of applicable law or regulation. Vanity Bites will also in its absolute discretion fully co-operate with law enforcement and other relevant authorities with respect to any investigation of suspected unlawful activity or violation of network security.
2.9 Vanity Bites may change the format and content of the Site from time to time. You should refresh your browser each time you visit the Site to ensure that you download the most up to date version of the Site.
3. Your personal information
3.1 Use of your personal information is governed by Vanity Bites  Privacy Policy, which forms part of these terms and conditions. In the event that Vanity Bites undergoes reorganisation or is sold to a third party, you agree that any personal information Vanity Bites holds about you may be transferred to that reorganised entity or third party and used in accordance with the Privacy Policy. 

We do not store customer credit card details nor do we share customer details with any third parties

4. Liability
4.1 You are referred to the important liability statement at the top of these terms and conditions. Subject to that statement you agree that your use of this Site and the Service is on an “as is” and “as available” basis. On that basis, except as expressly set out in these terms or in accordance with your statutory rights, Vanity Bites does not enter into conditions, warranties or other terms in relation to the Site or the Services or any guaranteed or predicted result from using the Site, Services or Products.
4.2 The Site includes links to external sites and co-branded pages. Vanity Bites has included links to these sites and co-branded pages to provide you with access to information and services that you may find useful or interesting. Vanity Bites does not endorse the content of external sites and is not responsible for the content of these sites and pages or for anything provided by them.
4.3 Subject to the important liability statement, Vanity Bites is not liable for failure to comply with these terms and conditions due to any event beyond its reasonable control, including, without limitation, the input of incorrect information by you.
4.4 The Site or documents sent with a Product, or the packaging or labelling of a Product may contain instructions for use, warnings, contra-indications and other notices. You must read and follow these notices carefully and ensure others who use the Products do so. Subject to the important liability statement, we will not be legally responsible to you if any of these are not observed.
5 Password
5.1 As part of the Services offered via this Site, you may be issued with an individual password which can be used to access certain areas of the Site and provide fast checkout. You will use the password only for such access and not for any other purpose. You must keep your password confidential at all times, and must not disclose the password or permit anyone else to use your password. Any breach of any of these terms by anyone to whom you disclose the password will be treated as if the breach had been committed by you, and will not relieve you of your obligations under these terms and conditions.
5.2 In the event of any failure or error in the operation of a password, you shall cease using the password, exit the Site immediately, and notify Vanity Bites of such failure or error.
5.3 Vanity Bites reserves the right to change your password and user name at any time in its sole discretion and you agree to notify Vanity Bites promptly of any changes to your registration details.
6 Suspension and termination of Service
6.1 Vanity Bites may suspend the operation of the Site for repair or maintenance work or in order to update or upgrade the contents or functionality of the Site from time to time. Access to or use of the Site or pages linked to it will not necessarily be uninterrupted or error free.
6.2 Vanity Bites may terminate the Service and cease to send you Products immediately in the event you breach any of these terms and conditions or if you are late in or do not pay any sums due to Vanity Bites.
7 Eligibility to purchase Products
7.1 Vanity Bites does not sell Products to children under the age of 18 on this Site although it may sell Products suitable for children to adults. If you are under 18, you may use the non-transactional parts of the Site but you may not purchase Products from the Site. By ordering Products you represent that you are 18 years of age or older
7.2 In order to purchase Products, you must submit a valid Visa, Visa Electron, Mastercard, American Express, Delta or Switch credit or debit card, or valid PayPal payment login. You warrant that the payment card or PayPal login you submit is yours. All credit/debit card holders and Paypal users are subject to validation checks and authorisation by the card issuer or payment provider. Vanity Bites is not responsible in the event that your payment card provider refuses to authorise payments.
8 Contract Formation
8.1 After placing an order, you will receive an email from us acknowledging that we have received your order. Please note that this does not mean that your Order has been accepted. Your Order constitutes an offer to Vanity Bites to buy a Product via the Site (and Vanity Bites reserves the right to refuse orders for Products). No contract will exist in relation to the Products until we have confirmed to you by email that the Product has been dispatched (Dispatch Confirmation). Our acceptance to your offer will be deemed complete and the contract between us shall be formed when we send you the Dispatch Confirmation email.
9 Pricing, availability and dispatch information of Products
9.1 Information displayed on the Site as to pricing and availability is subject to change by Vanity Bites. Payment for the Products will be made via the Site in accordance with the procedure explained on the Site.
9.2 While we aim to be accurate, any availability information or dispatch estimates on the Site in relation to Products are approximate. As we process your order, we will inform you by e-mail, telephone or SMS, if any Products you order turn out to be unavailable. Please allow up to 7 working days for delivery.
9.3 In spite of our best efforts, it is possible that a Product may be mispriced on the Site. We do, however, confirm prices as part of our dispatch procedures. Where a Product's actual price is lower than that stated on the Site, we will charge the lower amount and send you the Product. If, however, the actual price is higher than that stated on the Site, we will, at our discretion, either contact you for instructions before dispatch or cancel your order and notify you of such cancellation. Prices are inclusive of VAT so the price of a Product may change if you are ordering from outside the UK (see clause 10.4 below).
9.4 Products will be dispatched to your delivery address as soon as reasonably possible after acceptance of your order. Delivery charges and sales tax will be made in accordance with your location and you will be informed of the relevant charge on the Site before you confirm your order. Please note, any orders we accept which require delivery outside the EU will be delivered duty unpaid.
10 Cancellation rights for dispatched Products
10.1 If you are a consumer, you have the legal right to cancel a Contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Your right to cancel the Contract expires 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession the Product. This means that during this period if you change your mind or decide for any other reason that you do not want to receive of keep a product, you can notify us of your decision to cancel the contract and receive a refund.
10.2 You will not have any right to cancel a Contract for the supply of any Products in the following circumstances: (a) where by reason of their nature (and the manner in which you have taken care of them) the Product(s) cannot be returned (for example, without limitation, any cosmetics which have been unpackaged and treated in any way that renders it no longer marketable to other customers due to health & safety or hygiene reasons); and/or (b) where the Product(s) have been customised to your chosen specifications.

To cancel a contract, you just need to let us know that you have decided to cancel. The easiest way to do this is to email customercare@vanitybites.com, or you can send a letter to the address below, in each case giving your name, delivery address, details of the items ordered, the order number and date order was received. We will then email you to confirm we have received your cancellation. The product(s) covered by the cancellation must then be returned to us at the following address:

Vanity Bites Returns
The Ponsbourne Bungalows
Ponsbourne Manor
SG13 8QR

If you cancel your contract we will:
(a) refund you the price you paid for the products. However, please note:
(i) we are permitted by law to reduce your refund to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop; and
(ii) when returning Products on which you have received any promotional or other discount the refund will only cover the price you paid.

(b) refund any delivery costs you have paid, although, as permitted by law, the maximum refund will be the costs of delivery by the least expensive delivery method we offer (provided that this is a common and generally acceptable method). For example, if we offer delivery of a product within 3-5 days at one cost but you choose to have the product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.

(c) make any refunds due to you as soon as possible and in any event within the deadlines indicated below:

(i) if you have received the product and we have not offered to collect it from you: 14 days after the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us.

(ii) if you have not received the product or you have received it and we have offered to collect it from you: 14 days after you inform us of your decision to cancel the contract.

Please note that it can take up to 10 days for us to receive your return, depending on which postal service is used. Refunds are usually processed on the day of receipt, although it may take up to a further week for the amount to show in your account.  

(d) Refunds in relation to Products may only be credited to the credit or debit card or PayPal account originally used to make the purchase. If we are unable to put the refund through on this card or account for any reason, we will try to contact you to discuss alternative arrangements. If you used vouchers to pay for the product we may refund you in vouchers.

10.4 Notice of cancellation must be sent within the statutory cooling off period. If you send us your cancellation notice by e-mail or by post, then your cancellation is effective from the date you send us the e-mail or post the letter to us. For example, you will have given us notice in time as long as you get your letter into the last post on the last day of the cancellation period or e-mail us before midnight on that day
10.5 If you do not return the Products within 14 calendar days of your cancellation, you will be deemed to have accepted the Products, at which point a new purchase contract will be made and you will be charged for your order at the price set out on the Site.
10.6 Goods must be returned to us in their original, unopened and unused condition. You do not have to return the item in the original parcel packaging, but you do need to make sure it’s packaged in a way that means it doesn’t get damaged in transit. When returning items you are strongly recommended to use a tracking service such as Royal Mail Signed For to ensure it reaches us safely. We cannot accept responsibility for parcels lost in transit. Please note, you are responsible for the costs of returning the items to unless we delivered it in error.
10.7 You will not have any right to cancel a Contract for the supply of any Products which by reason of their nature cannot be returned, for example, without limitation, any cosmetics which have been unpackaged and treated in any way that renders it no longer marketable to other customers.
10.8 The provisions of this paragraph do not affect your statutory rights

If a product has been delivered to you before you decide to cancel your contract:  

(a) then you must return it to us without undue delay and in any event not later than 14 days after the day on which you let us know that you wish to cancel the contract. If you do not return the Products within 14 days of your cancellation, you will be deemed to have accepted the Products, at which point a new purchase contract will be made and you will be charged for your order at the price set out on the Site;  

(b) subject to clause 10.9 (c) below, unless the product is faulty or not as described you will be responsible for the cost of returning the products to us. If the product is one which cannot be returned by post, we estimate that if you use the carrier which delivered the product to you, these costs should not exceed the sums we charged you for delivery. If we have offered to collect the product from you, we will charge you the direct cost to us of collection (which will not be materially inconsistent with the sums we charged you for delivery);  

(c) If you have returned the products to us because they are faulty or mis-described, we will refund the price of the products in full, together with any applicable delivery charges, and any reasonable costs you incur in returning the item to us.

11 Warranties
11.1 A Vanity Bites warrants that the Services will be supplied with reasonable skill and care.
12 Statutory rights and refunds
12.2 Products returned by you because of a defect will be refunded in full, including a refund of any standard delivery charges for sending the item to you and the cost incurred by you in returning the item to the Partner.

Refunds in relation to Products may only be credited to the credit or debit card originally used to make the purchase. If we are unable to put the refund through on this card for any reason, we will try to contact you to discuss alternative arrangements.

13 General
13.1 Vanity Bites may change these terms and conditions from time to time and will endeavour to notify you of any major changes by email or at the very least by posting a message on the Site. By browsing the Site you are accepting that you are bound by the current terms and conditions. You should check these each time you revisit the Site. These terms and conditions form the entire understanding of the parties and supersede all previous agreements, understandings and representations relating to the subject matter. If any provision of these terms and conditions is found to be unenforceable, this shall not affect the validity of any other provision. Vanity Bites may delay enforcing its rights under these terms and conditions without losing them. You agree that Vanity Bites may sub-contract the performance of any of its obligations or may assign these terms and conditions or any of its rights or obligations without giving you notice.
13.2 If you have any enquiries or complaints (about the Service or someone else’s use of the Site) then please address them to Vanity Bites Limited, Customer Care, The Ponsbourne Bungalows, Ponsbourne Manor, Hertford, SG13 8QR or email: customercare@vanitybites.com
14 Promotions & Competitions


Promotional offers are valid when used online at www.vanitybites.com and will allow money off or free delivery when you order from Vanity Bites. Offers may require the use of specific codes to be entered during the checkout process. Codes are valid for a set length of time. Offers may be limited to one use per customer.



i.     By participating in the Promotion, you agree to be bound by these Terms and Conditions and by our decisions, which are final in all matters relating to these Terms and Conditions, the Promotion, the draw and/or the results and no correspondence or discussion shall be entered into.

ii.     To the extent permitted by law we accept no responsibility for lost, late, misdirected, undeliverable or incomplete entries, whether due to system errors or failures, faulty transmissions or other telecommunications malfunctions, entries not received resulting from any hardware or software failures of any kind, lost or unavailable network connections, failed, incomplete or garbled computer or telephone transmissions, typographical or system errors and failures, faulty transmissions, technical malfunctions, or otherwise. 

iii.     Personal information collected from entrants will be used by us solely in connection with the Promotion and will not be disclosed to any third party except for the purpose of operating the Promotion and fulfilling the prize where applicable.

iv. These Terms and Conditions shall be governed by and construed in accordance with English law and any dispute arising out of or in connection with this Agreement shall be subject to the exclusive jurisdiction of the English Courts.

14.3 Current Promotions & Competitions

15% Off For New Customers

15% will be deducted from the order total at checkout upon entering the offer discount code, this offer valid for new customers only. The discount will not be applied to items in your basket that are already on sale.

TOTM & £25 Gift Care Twitter Competition

Entrants must follow both @vanitybts and @TOTM and retweet the competition message to be considered as a valid entrant. All winners are picked at random. The gift card will be sent to the winner electronically and the TOTM product of choice will be included in the order when using the £25 gift card. The gift card will be valid for 6 months and can be used to spend on anything in the store. 

Vegan Life Magazine Giveaway

The £30 gift card will be valid for 12 months and can be used against the purchase of anything in store including in conjunction with other offers. 

Vegan Life Live Show Offer:

This offer valid for new customers only. The discount will not be applied to items in your basket that are already on offer. Expires 11th February 2017.




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